ICM MADHUBANI
TERMS & CONDITIONS
DIGITAL COMMERCE, CUSTOMER, PAYMENT & LEGAL POLICY

1. Introduction

Welcome to ICM Madhubani, a premium fashion and lifestyle retail platform operating under Ishani Collection Mithila.
These Terms & Conditions govern all website usage, product browsing, purchases, payments, customer interactions, logistics operations and digital commerce activities conducted through icmmadhubani.com.

By accessing or using this platform, customers agree to comply with all operational rules, commercial conditions, payment regulations and legal obligations described within this document.

2. Business Identity & Merchant Information

Operating Brand Name: ICM Madhubani
Parent Entity: Ishani Collection Mithila
Business Category: Apparel & Fashion Retail
Business Model: Online & Offline Retail Commerce
Registered Store Address: Ward No. 15, Mahila College Road, Madhubani, Bihar – 847211
GSTIN: 10BDXPP2878J1ZW
Customer Support Number: +91 6262818193
Official Support Email: icmmadhubani@outlook.com

ICM Madhubani operates as a lawful retail merchant engaged in the sale and distribution of apparel, fashion accessories, ethnic wear, bridal collections, sarees, menswear and kidswear products.

3. Scope Of Services

The platform provides customers with the ability to browse, select and purchase physical consumer goods through digital commerce systems.
Services include:
• Product browsing
• Product inquiry support
• Online ordering
• Secure payment processing
• Customer support
• Shipping & delivery assistance
• Return & refund support
• WhatsApp customer interaction

4. Product Categories

ICM Madhubani may provide products under categories including but not limited to:
Women’s Fashion:
Sarees, silk sarees, Kanjivaram sarees, Dola silk sarees, Chanderi sarees, cotton sarees, chiffon sarees, georgette sarees, bridal lehengas, suits, sharara suits, Pakistani suits, crop top skirts, dupatta sets, nightwear and ethnic wear.

Men’s Fashion:
Printed shirts, jeans, cargo pants, trousers, T-shirts, kurta pajama sets, ethnic wear and casual apparel.

Kids Collections:
Boys and girls fashion including frocks, kurta sets, lehengas, co-ord sets, T-shirt combinations and festive wear.

5. Product Information & Availability

All products displayed are subject to inventory availability.
Product colors and textures may vary slightly due to display settings, photography lighting and manufacturing differences.
ICM Madhubani reserves the right to discontinue or modify products without prior notice.

6. Pricing Policy

All prices displayed are in Indian Rupees (INR).
Prices may change due to inventory fluctuations, supplier pricing, promotional campaigns or operational updates.
Taxes and shipping charges may apply where applicable.

7. Order Acceptance

An order shall be considered accepted only after successful payment authorization and operational verification.
ICM Madhubani reserves the right to refuse or cancel orders for:
• Inventory mismatch
• Pricing errors
• Fraud detection
• Suspicious transactions
• Operational limitations

8. Payment Terms

Customers may complete transactions using approved payment methods including:
• UPI
• Credit Cards
• Debit Cards
• Wallet Payments
• Net Banking
• Cash On Delivery (where applicable)

All payment transactions are processed through secured and encrypted payment gateway systems.
ICM Madhubani does not store sensitive banking credentials including CVV numbers, card PINs or UPI PINs.

9. Payment Gateway Compliance

The platform follows standard digital commerce practices to maintain compliance with merchant onboarding and payment gateway operational requirements.
Fraud monitoring systems may be used to identify suspicious activity.
Additional customer verification may be requested for high-risk orders.

10. Shipping & Delivery

Orders are generally dispatched within 1–3 business days.
Delivery timelines may vary between 3–10 business days depending on logistics coverage.
Customers are responsible for providing accurate delivery information.

11. Return & Refund Policy

Returns are accepted only for eligible products subject to operational review.
Products must remain unused and in original condition.
Refund processing timelines may vary depending on banking systems and payment gateways.
Customized and altered products may not qualify for return eligibility.

12. Cancellation Policy

Customers may request order cancellation before dispatch.
Orders already shipped may not be cancelled.
ICM Madhubani may cancel orders for operational or fraud prevention reasons.

13. User Responsibilities

Users agree not to:
• Misuse payment systems
• Attempt unauthorized server access
• Use the platform for illegal purposes
• Submit false information
• Disrupt digital infrastructure

14. Intellectual Property

All website content including graphics, logos, layouts, text, product displays and branding materials are protected intellectual assets.
Unauthorized copying or redistribution is prohibited.

15. Privacy & Data Security

Customer data is processed only for order fulfillment, communication and operational purposes.
Sensitive payment credentials are not stored on company systems.
Industry-standard security measures may be used to protect customer information.

16. Limitation Of Liability

ICM Madhubani shall not be liable for indirect losses, third-party logistics delays, technical interruptions, banking downtime or force majeure events beyond reasonable operational control.

17. Fraud Prevention & Monitoring

Orders may be flagged for fraud-risk review.
Transactions identified as suspicious may be delayed, cancelled or subjected to additional verification.

18. Communication Policy

Customers may receive updates through phone calls, SMS, WhatsApp or email regarding orders, support or delivery updates.

19. Third-Party Services

The platform may utilize third-party logistics providers, payment gateways and communication services.
ICM Madhubani shall not be directly responsible for external system failures outside reasonable control.

20. Governing Law & Jurisdiction

These Terms & Conditions shall be governed under applicable laws of India.
Disputes shall fall under the jurisdiction of competent courts located in Bihar, India.

21. Grievance Redressal

For customer complaints, payment disputes or support requests, customers may contact:

ICM Madhubani (Ishani Collection Mithila)
Ward No. 15, Mahila College Road,
Madhubani, Bihar – 847211
Phone: +91 6262818193
Email: icmmadhubani@outlook.com

22. Acceptance Of Terms

By using this platform, customers acknowledge that they have read, understood and accepted these Terms & Conditions in full.

© 2026 ICM Madhubani (Ishani Collection Mithila). All Rights Reserved.