Shipping & Delivery Policy — ICM Madhubani

At Ishani Collection Mithila (ICM Madhubani), we ensure a premium logistical framework to securely deliver our curated designer sarees, premium fabrics, and apparel collections. We partner with India’s leading logistics aggregators to ensure that your consignment is handled with care and delivered within the promised timelines.

1. Order Processing & Dispatch Timelines

All orders placed on icmmadhubani.com undergo structural inventory validation and quality check audits before leaving our main showroom desk.

• Standard Turnaround Time: Confirmed orders are systematically processed and handed over to our integrated courier channels within 1 to 2 business operational days from the transaction confirmation timestamp.

• Operational Constraints: Orders are not dispatched on Sundays or national holidays. If an order execution falls on a public holiday, processing schedules initiate on the next standard working business day.

2. Estimated Shipping & Delivery Windows

Our final delivery timelines vary depending on geographical mapping and distance from our flagship location in Madhubani, Bihar:

Maximum Gateway SLA Limit: In compliance with our digital payment provider standards, the maximum delivery timeline for any domestic consignment across mainland India will not exceed 7 business working days under standard operational states.

3. Tracking Matrix & Notifications

Transparent communication parameters are systematically deployed immediately upon consignment generation:

• Once your shipment transitions to our courier networks, a unique Airway Bill (AWB) ID and tracking link are generated.

• These tracking metrics are delivered directly to your coordinates via registered WhatsApp alerts, SMS notifications, and Email addresses.

• Customers can monitor real-time transit status transitions directly through our logistics partner portals or their personal customer dashboard account logs on our website.

4. Wrong Address Faults & Delivery Failures

The integrated courier systems perform up to 3 delivery attempts before flag-marking a package as undelivered.

If a parcel is returned to our origin node (RTO - Return to Origin) due to an incorrect mobile coordinate, incomplete physical address structures, or continuous customer unavailability, our support desk will contact you. In such cases, additional re-shipping logistical fees may be applicable to re-trigger the distribution pipeline.

5. Transit Damage & Lost Consignment Clauses

Your investments are fully insulated against unexpected transit liabilities:

• Damaged Package: If you notice severe external damage or tampering on the outer delivery box at the time of delivery, please do not accept the package from the courier agent and report it immediately to our desk.

• Unboxing Requirement: As detailed inside our Cancellation and Return frameworks, a clean, unedited video record of opening the consignment is mandatory to register claims regarding internal fabric damages or missing variants.

6. Logistics Queries & Support Grid

For any anomalies regarding delayed tracking status loops, delivery driver synchronization, or gateway transaction checks, connect directly with our physical grievance office:

• Corporate Entity: Ishani Collection (ICM Madhubani)

• Physical Address: Ward No. 15, Mahila College Road, Madhubani, Bihar - 847211, India.

• Logistics Email Desk: icmmadhubani@outlook.com

• Operations Helpline: +91 6262 818193