cancellation policy
At Ishani Collection (ICM Madhubani), we engineer a premium retail infrastructure to deliver heritage sarees and custom designer apparel collections. We understand that purchase requirements can shift unexpectedly. To ensure a systematic, error-free transaction lifecycle and preserve absolute platform integrity, our digital cancellation framework operates strictly under the legal parameters outlined below.
1. Standard Order Cancellation Window
Customers maintain the right to cancel an online order parameters execution within a maximum window of 12 hours from the primary transaction generation timestamp, or before the product consignment is handed over to our integrated courier networks (whichever event occurs earlier).
Post-Dispatch Lock Status:
Once an order status transitions to "Dispatched" and an Airway Bill (AWB) tracing token has been generated by our shipping matrix, the system locks the pipeline. No systemic cancellation requests can be executed or processed past this logistical milestone.
2. Exceptions & Non-Cancellable Classifications
To guard our operational overheads and fragile artisan craftsmanship timelines, absolute cancellation parameters are restricted for the following inventory segments:
Bespoke / Custom-Tailored Outfits: Any order configuration featuring pre-ordered customizations, specific fall-pico alterations, or hand-woven custom saree patterns cannot be cancelled once the production desk initiates weaving or cutting modifications.
Bulk / Wholesale Group Orders: Large-volume inventory allocations or commercial b2b wholesale transaction structures are locked immediately upon advanced funding clearings.
3. Systematic Cancellation Execution Protocol
To execute an official cancellation request without technical latency or transaction dropped tokens, choose one of the following validated routes:
Dashboard Execution: Navigate straight to your customer account profile on icmmadhubani.com, enter the active tracking grid under 'My Orders', and tap the "Request Order Cancellation" switch.
Helpline Intervention: Wire an urgent cancellation ticket to our centralized coordination hub at icmmadhubani@outlook.com or via WhatsApp at +91 6262 818193. The payload metadata must contain your exact Order ID token and structural cancellation reason.
4. Capital Reversion & Gateway Refund Execution
Once our processing desk logs a valid, inside-window cancellation payload, the financial reversal protocol engages immediately:
Source Route Rule: The electronic capital cannot be re-routed to external banking channels or separate digital wallets. It is systemically deployed back exclusively to the primary payment instrument (Original UPI VPA node, Net Banking account, or Credit/Debit Card core) utilized during the checkout instance.
SLA Processing Windows: While our system dispatches the reversal API request within 24 hours, the structural bank settlements take a standard window of 5 to 7 operational banking working days to reflect in your financial ledger balance sheet.
5. Administrative Escalations & Dispute Auditing
For any pending transactional inquiries, delayed gateway settlement traces, or system validation errors, customers can reach out straight to our physical administrative grievance center:
Corporate Entity: Ishani Collection (ICM Madhubani)
Physical Headquarters: Ward No. 15, Mahila College Road, Madhubani, Bihar - 847211, India.
Corporate Electronic Mail: icmmadhubani@outlook.com
Operations Emergency Desk: +91 6262 818193