Refund & Return Policy — ICM Madhubani
At Ishani Collection (ICM Madhubani), we build high-end retail structures to engineer flawless customer experiences across our premium designer sarees, natural heritage fabrics, and bridal wearables. If a consignment generated through our platform exhibits structural discrepancies, our streamlined validation engine manages returns and reversals through the compliant architecture detailed below.
1. Return Initialization Window
To qualify for structural reversal workflows, return payloads must be registered inside our gateway desk within a strict window of 48 hours from the timestamp of delivery confirmation log recorded by our logistical courier networks.
Any validation claims filed post this 48-hour structural milestone will automatically expire and be blocked by our support desk filters.
2. Permissible Evaluation Parameters
Returns are non-negotiably restricted and are only executed if the incoming product consignment meets the following absolute criteria:
The saree or apparel variant exhibits a verifiable manufacturing defect, physical fabric rupture, or clear color distortion from the original inventory design.
The product delivered does not match the specific item identity token (SKU) generated on your checkout invoice layout.
The item must be completely unworn, unwashed, unaltered, and preserving all original branding tags, security loops, and primary box packagings intact.
3. Mandatory Unboxing Video Verification
Absolute Operational Condition: > To prevent transit fraud trajectories, all return requests must be accompanied by a clean, continuous, and completely unedited unboxing video log. The video recording must explicitly show the sealed outer courier package label (showing tracking details clearly) and continue seamlessly until the fabric is fully unfurled and the defect is captured. Static images or edited files are structurally rejected.
4. Non-Returnable & Non-Refundable Items
Absolute exclusion parameters apply to the following product classifications:
Products customized through direct request patterns (including fall-pico alterations, specialized boutique blouses, or custom sizing).
Items purchased under promotional flash sales, clearance event inventories, or utilizing explicit discount tokens.
5. Step-by-Step Return Sequence
To execute a verification sequence without technical latency, deploy the following protocol:
File Claim: Wire an electronic mail request straight to icmmadhubani@outlook.com or launch a chat ticket over our official workspace line at +91 6262 818193. Attach your Order ID token and the mandatory unboxing media file.
Inventory Audit: Our backend quality control desk will review the media parameters within 24 hours. Once cleared, an approval authorization code will be triggered.
Reverse Pickup: Our integrated logistics operators will deploy a pickup agent to retrieve the consignment from your address coordinates within 2 to 3 operational working days.
6. Capital Reversion & Bank SLA Timelines
Once the physical product safely reaches our origin node and passes secondary manual checks, the reverse financial payout engine initializes:
Anti-Money Laundering Source Rule: Capital settlements cannot be redirected to alternate third-party nodes, cash systems, or external banking instruments. Financial reversals move strictly and exclusively via the origin payment gateway pipeline back to the primary account (UPI handle, Debit/Credit Card core, or Net Banking terminal) utilized during checkout.
Clearance Window (SLA): The systemic reversal token is transmitted to the financial aggregators within 24 hours. The capital reflections inside your active bank balance ledger require standard business operational intervals of 5 to 7 banking working days depending on specific banking cluster policies.
7. Grievance Redressal & Corporate Identity
For any pending transaction settlement tracks, dispute escalations, or token validation errors, reach out straight to our physical administrative grievance center:
Corporate Entity Name: Ishani Collection (ICM Madhubani)
Physical Corporate Address: Ward No. 15, Mahila College Road, Madhubani, Bihar - 847211, India.
Grievance Desk Email: icmmadhubani@outlook.com
Administrative Help Desk: +91 6262 818193
Operations Lead Officer: Mr. Murli Dhar Pandey