1. Scope Of Privacy Policy

This Privacy Policy applies exclusively to online activities and digital interactions conducted through the official website and commerce infrastructure operated by ICM Madhubani. The policy governs information collected through:

• Website browsing activities
• Customer account registration
• Product inquiries
• Order placement
• Payment processing
• Customer support communication
• WhatsApp or email interactions
• Shipping and logistics coordination

This policy does not apply to information collected offline or through unrelated third-party platforms not operated by ICM Madhubani.

2. Consent & Acceptance

By accessing, browsing or using this website, users consent to the terms of this Privacy Policy and agree to the collection, use and disclosure of information in accordance with applicable laws, operational requirements and digital commerce practices. If users disagree with any part of this policy, they should discontinue usage of the platform.

3. Information We Collect

Depending upon customer interaction and platform usage, ICM Madhubani may collect operational, transactional and technical information including but not limited to:

A. Personal Identification Information

• Customer Name
• Phone Number
• Email Address
• Shipping Address
• Billing Address
• PIN Code

B. Transactional Information

• Order details
• Product selections
• Payment status
• Delivery preferences
• Refund requests

C. Technical & Usage Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Referral Pages
• Date & Time Stamps
• Session Duration

D. Communication Data

• Email correspondence
• WhatsApp communication
• Customer support interactions
• Feedback submissions

4. Purpose Of Data Collection

Information collected through the platform may be used for the following operational and commercial purposes:

• Order processing and fulfillment
• Customer identity verification
• Shipping and delivery coordination
• Customer support operations
• Fraud prevention and risk monitoring
• Website performance optimization
• Marketing communication
• Transaction authentication
• Legal and regulatory compliance
• Operational analytics and reporting

5. Payment Security & Financial Protection

ICM Madhubani prioritizes secure digital commerce and transaction safety. Financial transactions are processed through authenticated third-party payment gateway providers operating under encrypted communication environments and standard payment security frameworks.

The platform does not store sensitive financial credentials including:

• Credit Card PIN
• Debit Card PIN
• CVV Numbers
• UPI PIN
• Net Banking Passwords

Customers are strongly advised not to share OTPs, passwords or confidential banking credentials with any unauthorized individual or communication source.

6. Fraud Prevention & Risk Monitoring

ICM Madhubani may utilize automated or manual fraud-monitoring systems to identify suspicious activity, unauthorized transactions, fake orders or payment-risk indicators. Orders identified under operational risk review may be delayed, verified, cancelled or escalated for additional authentication.

The organization reserves the right to cooperate with payment gateways, banking institutions or lawful authorities in matters involving fraudulent transactions, cyber abuse or financial misconduct.

7. Cookies, Tracking Technologies & Analytics

The website may utilize cookies, analytics systems and tracking technologies to improve platform functionality, optimize user experience and monitor operational performance. Cookies may be used for:

• Session management
• User preferences
• Analytics reporting
• Traffic analysis
• Advertising optimization

Third-party services including analytics and advertising partners may also use cookies in accordance with their own privacy frameworks.

8. Third-Party Service Providers

ICM Madhubani may engage third-party providers for:

• Payment gateway processing
• Courier and logistics services
• Email delivery systems
• Cloud hosting infrastructure
• Analytics and reporting
• Customer communication tools

Such providers may receive limited operational data strictly necessary for service execution and operational functionality.

9. Data Retention & Information Storage

Customer information may be retained for operational, accounting, legal, taxation, dispute-resolution and fraud-prevention purposes for durations considered reasonably necessary under applicable commercial practices and legal obligations.

Information no longer required for operational purposes may be deleted, anonymized or securely archived.

10. User Rights & Data Requests

Subject to applicable laws and operational limitations, users may request:

• Access to stored information
• Correction of inaccurate information
• Deletion of eligible information
• Restriction of processing activities
• Withdrawal of consent where applicable

Such requests may require reasonable identity verification before processing.

11. Children's Privacy

ICM Madhubani does not knowingly collect personal information from children below the age of 13 years without appropriate parental supervision. If unauthorized child-related data collection is identified, appropriate removal measures may be initiated.

12. Legal Compliance & Regulatory Cooperation

The organization may disclose information where required under applicable law, court orders, regulatory directives, fraud investigations, payment disputes or lawful governmental requests.

13. Policy Updates & Revisions

ICM Madhubani reserves the right to modify, revise or update this Privacy Policy periodically to reflect operational, legal, technical or regulatory changes. Updated versions may become effective immediately upon publication on the website.

14. Contact Information